I instructed this firm for a property conveyancing matter as a buyer. I was charged £360 for a “Deed of Variation / List of Variation” related fee, supposedly required by the developer.
However, it later became clear (around mid-November) that this variation was not required at all. The developer had already confirmed there was no need to amend the deed and did not mention any such administrative fee.
Initially, I gave the benefit of the doubt and assumed my solicitor was being cautious and acting in my best interests by following up with the other party. After one or two follow-ups with no response from the other side, I requested that the £360 be refunded first, with the understanding that I would pay again only if the fee genuinely became necessary.
Around late December / early January, I was told that the money would be refunded shortly if the other party did not respond. Since then, I have emailed once a week for an entire month, and not a single email has been answered.
To be clear:
The fee was confirmed as unnecessary back in mid-November
The refund has now been outstanding for over a month (and over two months since it was known to be unnecessary)
The most alarming issue is that there is absolutely no response — not from the acting solicitor, not from general or info email addresses
I have previously contacted the firm via their general email for unrelated matters as well, and experienced the same issue: no replies at all.
Delays can happen, but being completely uncontactable is unacceptable, especially when client money is involved. The overall efficiency and communication are extremely poor. I am leaving this review because I genuinely do not know how else to get a response.
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KMC Legal is an emerging and forward-thinking law firm carrying out property transactions across London, Liverpool, Wales, Cheshire and the North West.
Founded by estate agents, KMC Legal specialises in conveyancing services for estate agents and those focused on getting their property transaction completed as soon as possible.
Delivering an unparalleled level of service to clients whilst making sure that everyone is kept updated on the progress of the case – Welcome to the future of conveyancing. See more
