Review Time
I instructed this firm for a property conveyancing matter as a buyer. I was charged £360 for a “Deed of Variation / List of Variation” related fee, supposedly required by the developer.
However, it later became clear (around mid-November) that this variation was not required at all. The developer had already confirmed there was no need to amend the deed and did not mention any such administrative fee.
Initially, I gave the benefit of the doubt and assumed my solicitor was being cautious and acting in my best interests by following up with the other party. After one or two follow-ups with no response from the other side, I requested that the £360 be refunded first, with the understanding that I would pay again only if the fee genuinely became necessary.
Around late December / early January, I was told that the money would be refunded shortly if the other party did not respond. Since then, I have emailed once a week for an entire month, and not a single email has been answered.
To be clear:
The fee was confirmed as unnecessary back in mid-November
The refund has now been outstanding for over a month (and over two months since it was known to be unnecessary)
The most alarming issue is that there is absolutely no response — not from the acting solicitor, not from general or info email addresses
I have previously contacted the firm via their general email for unrelated matters as well, and experienced the same issue: no replies at all.
Delays can happen, but being completely uncontactable is unacceptable, especially when client money is involved. The overall efficiency and communication are extremely poor. I am leaving this review because I genuinely do not know how else to get a response.
I want to express my gratitude to the company, especially to one of their team members. Your support was exceptional throughout my sale. You made everything clear and kept me updated on the progress. Your skills are impressive, and you are a true asset to the team. I can't thank you enough for your efforts in helping me and my family complete the sale before Christmas. Thank you!
I want to express my gratitude to the company, especially to one of their colleagues. You were incredible throughout my sale process. You helped clarify everything and consistently updated me on the status of my sale. Your expertise is truly commendable, and I can't thank you enough for assisting my family and ensuring we completed the sale before Christmas.
We just finalized our sale and purchase in only 9 weeks from offer acceptance. The team was outstanding, always available and incredibly responsive! They made everything easy and saved us valuable time. We're now settled in and ready for the holidays. Thank you for your excellent service!
I discovered the company through my broker and, as a first-time buyer, I was quite anxious due to many horror stories about legal services. However, the team was the most responsive and kept me updated throughout the whole process. They were diligent in answering my questions and provided great reassurance. I would highly recommend their services!
The service I received was fantastic from beginning to end during my purchase. Everything went very smoothly, and the representative was always available to answer my questions, which was especially appreciated by a nervous first-time buyer. I would wholeheartedly recommend their services.
The representative managed our conveyancing for our first home purchase, and she was absolutely exceptional. Very helpful, friendly, and patient with all our questions, we completed the process in just 12 weeks. I can't thank her and the team enough!
We just completed the purchase of our new home, and the representative was fantastic throughout the entire process. Very responsive and knowledgeable, she provided clear explanations and kept us informed at every stage. Her professionalism instilled great confidence, and the transaction went smoothly. We are very grateful for her hard work and would recommend her services to anyone in need!
I would highly recommend this company. The representative was outstanding in her professionalism and communication, which gave me full confidence that everything would progress as planned. I will definitely use their services for future property transactions.
We just completed our sale and purchase, and honestly, we couldn't have asked for a better representative. From start to finish, she kept us informed, supported us through challenging issues, and was incredibly helpful. Home transactions are never simple, but she made the process much easier, and we are truly grateful. We would recommend her services to anyone!
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KMC Legal is an emerging and forward-thinking law firm carrying out property transactions across London, Liverpool, Wales, Cheshire and the North West.
Founded by estate agents, KMC Legal specialises in conveyancing services for estate agents and those focused on getting their property transaction completed as soon as possible.
Delivering an unparalleled level of service to clients whilst making sure that everyone is kept updated on the progress of the case – Welcome to the future of conveyancing. See more
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