An Economy Flex ticket (the highest cost ticket) was purchased from Paris to Valetta, Malta and was described as fully refundable. Subsequently, my itinerary changed and I changed the ticket to traveling from London to Valletta, Malta. Because the departure city changed, I was instructed by KM Malta to cancel my original ticket and book a new ticket. Which I did. Since I had a fully refundable ticket, I anticipated a full refund. After contacting the airline, I was informed there was a 34 Euro (approximately $40. USD)per ticket processing fee.While I felt change of departure city was more a change than a full cancellation, I can understand how they might charge some fee. But $40 per ticket seems excessive. More importantly, I think their advertising and website are deceptive and misleading. I paid extra to buy a "fully refundable" ticket. But it wasn't "fully refundable" at all. Bad business practices such as this reflect poorly on KM Malta.
Claim your business profile now and gain access to all features and respond to customer reviews.
