Horrific, unprofessional staff who haven’t a clue what they’re doing. An idiotic man came to our house and installed our router in the back of our attic. Not in the front hall like the other 8 billion people on the planet have. We queried this and he insisted this was the best place. We literally cannot use Netflix, Disney, a laptop, university programs. We have no internet. We have to use our mobile data. Sky came out to try and help us as we ended up getting their internet, and the installer told us that he worked for KN for 3 years and that the staff are poorly trained and haven’t a clue, which is why he ended up leaving. We rang them and encountered the most “Karen” customer service from a cheeky, abrasive brat of a woman. She couldn’t help us and hadn’t a clue. Worst company in existence. Avoid ah all costs they’re a sham and a scam.
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