This must be the worst company with the worst communication from engineers and staff alike.On initial set up I had an engineer attend my house to install Fibre broadband I had been booked in from 9am to 5pm. He arrived at 3:45pm on his own to do a job that was going to take at least 2 hrs. He then proceeded to take out a few tools and look at the job then went on the phone and smoked an e-cigerette walking up and down the road for an hour then said he couldn't do the job until I dug a ditch at the front of the house. This fact was never highlited by the sight survey then said they completed. They eventually came back when I carried out the works. Now I have no broadband again for a week and eir my provider said it's an nbi issue so kn were contacted again and booked for today's date from 12 to 4. There was no show from the engineer so I contacted bookings directly at 4:15 and was informed that they are still down to attend and that she would get the engineer to contact me. At 5:50 there was still no contact or engineer on site so I contacted booking again and the lady said she would contact the engineer to stay on the line. When she came back to me she informed me that that engineer was on his way home without ever contacting me. What a waste of another day and time by me and not even an apology over the phone.
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