kngroup.com

1.5
1.5 Based on 61 reviews

...

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Charla R.
Dreadful company

Dreadful company. Booked home broadband through Vodafone. They hire these cowboys to come out and install the line. So, they took three weeks to send some young fella who arrived at the last minute, He also brought up an eircom modem (I had to tell him I'm Vodafone). He had quick look around and straight up told me he wasn't experienced enough to do my install. Left. It took another week before the two new engineers would arrive (took two according to the first guy. Later found out he put down requirement of needing two for my install. This is because they get paid only for installing. This meant the first cowboy could recharge for his time even though he didn't install).So that date arrives, got a call to say they had to cancel. Rearrange for Monday.Phonecall again on the Monday telling me it'll now be in the evening. Anyways two of them finally arrived separately. Took an hour or so to install the line. They told me the first guy that came to install was a chancer and knew well how to do my job but he just couldn't be bothered. There was no need for the second engineer. He literally did nothing and straight up told me it was some type of scheme they were doing to make sure they were all paid. So, once done I asked where the modem was to which the guy said 'not my problem. You need to call vodafone' . I asked him why did the initial guy bring albeit an eircom modem? He simply said because he's an idiot and they both left quickly no goodbyes. AVOID these jokers.

1
Date of experience: Dec 03, 2024

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