kngroup.com

1.5
1.5 Based on 61 reviews

...

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Ebony Cook
DO NOT LET KN INSTALL AN UNDERGROUND…

DO NOT LET KN INSTALL AN UNDERGROUND FIBRE BROADBAND SERVICE FOR YOU! Their service is substandard and not in accordance with NBI guidelines. They lay the cable an inch below the surface only in a anti rodent conduit. Sometimes they just lay the cable on the ground. The cable is supposed to be protected by a proper duct and buried 450mm below the surface. You could easily snag that cable just planting a shrub! How much will it cost you to get it repaired as you will have to lay a new cable (as splicing fibre is not recommended). NBI only provide lip service. If you ask KN to install as per NBI standards, they will say they don't provide that service and then tell the service provider that you would not accept the service. The service provider will then cancel your order. NBI will then not speak to you as there is no order on record. You just go round in circles! There is no supervision of KN work as far as I can see.

1
Date of experience: Oct 25, 2024

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