I've been a customer for years, but this is a first for me. The tracking number provided never worked. Then, due to a postal strike, I kept checking their website for updates, but the number remained incorrect. I emailed them four times, only to receive a dismissive response about my inquiry timing and a refund of $33 instead of the $50.92 I paid. I'm really unhappy with their service now.
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We are knitters, too!
We believe in the power of handmade - the ability to transform a humble skein of yarn into countless possibilities. It is time and effort set aside, it is willingness to slow down, it is a universal way of saying "you are loved"!
We love quality yarns in rich colors, and needles with sharp, well-tapered tips. We like patterns for practical, finished projects that are challenging and interesting, but never confusing. Ultimately, we share our favorite tools and yarns so that everyone can knit happy.
We go right to the source and work directly with trusted mills and manufacturers around the world. Our hands-on approach from start to finish gives us the freedom to make the yarns and tools you want at lower prices without ever sacrificing quality.See more
