If I could give this service a negative rating, I would. The yarn is indeed beautiful, but ordering directly from them is a challenge. I placed two orders for different yarns, and it seems to be too much for them to manage. The first order hasn’t arrived, while the second one has, which is clear on my account. Despite providing screenshots and communicating this to them, they insist that my order has been delivered. Explaining that the tracking number they provided corresponds to only one order, while I’m missing the other, has been ineffective. Their customer service is frustrating, and I haven’t received any responses on social media. Thankfully, I used a payment service that quickly understood the issue and is advocating for me. I won’t be purchasing their yarn again.
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Knitting yarn company. Includes details of yarns, patterns, magazine subscription, stockists, and contact details.
