Review Time
If I could give this service a negative rating, I would. The yarn is indeed beautiful, but ordering directly from them is a challenge. I placed two orders for different yarns, and it seems to be too much for them to manage. The first order hasn’t arrived, while the second one has, which is clear on my account. Despite providing screenshots and communicating this to them, they insist that my order has been delivered. Explaining that the tracking number they provided corresponds to only one order, while I’m missing the other, has been ineffective. Their customer service is frustrating, and I haven’t received any responses on social media. Thankfully, I used a payment service that quickly understood the issue and is advocating for me. I won’t be purchasing their yarn again.
If I could rate this company negatively, I would. Their yarn is beautiful, but ordering directly from them is a hassle. I placed two orders for different yarns; one hasn't arrived while the other has. Despite providing proof, they insist my order was delivered. Their customer service is a nightmare, and responses on social media have ceased. Thankfully, I used a payment service that is now intervening on my behalf. I won't be ordering from them again.
I have yet to see a refund. I returned some yarn, a pattern, and a circular needle (which was the wrong size). This was over two weeks ago, and I've received no updates or refund. There’s no way to contact them by phone for a company based in Yorkshire. This is unacceptable from a supposedly reputable company.
I've been a customer for 40 years, spending £100 on yarn. One ball had a deeper dye causing a stripe. I contacted customer service, and they promised to send more yarn. Three weeks later, I'm still waiting with no further communication. I regret not checking reviews before making my purchase.
I've used this yarn for years, but ordering directly was a mistake. Customer service is the worst I've encountered. My order didn't arrive, and although the items were in stock, I was told they were reluctant to reissue because it wouldn't arrive for Christmas. I was suggested to look for items in the Boxing Day sale. What a joke.
As others have mentioned, customer service is nonexistent. I encountered an issue with a project that didn’t mention additional materials were needed. I tried to cancel the order before dispatch, but my attempts were ignored. Now, I’m returning all items at my own expense! I also ordered a second project promised for Christmas delivery, which is still not dispatched. I've purchased from them before, but never again.
This company offers some of the highest quality yarns available. Their customer service is excellent, and they are attentive to customer needs. The variety and color range are unmatched in the industry. I've been knitting for over 59 years, and they are truly the best!
This company should discontinue their Pure Cashmere line as it is nothing like true cashmere. The yarn is coarse, dry, and breaks easily. It costs £34 per 50g skein, and after spending thousands on their products, I can no longer support them after this last purchase of 26 skeins of such subpar yarn. I contacted them, but they claimed to find nothing wrong with my batch. I'm speechless.
I love their yarn, but ordering directly from their website was a mistake. The delivery was fine, but I later discovered that the last ball was a different dye lot, resulting in an unappealing stripe. The only contact method is through their website, which generates automated replies without addressing my concerns. I spent over £100 and now have an unwearable sweater; avoid direct orders!
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