I bought two mystery bundles during their big sale, excited bc I have been debating buying from them for a while. I ordered the 12 pack of cotton, and the 12 pack of period friendly underwear. Easy peasy. Well, I received only 11 cotton underwear and the least period friendly underwear - lace, this weird white mesh, and thongs. Who wants to wear any of that on their heaviest days? What? The description for the period friendly even specifically states, non-thong. I digress. So I contact customer support, and Emily, was honestly the least helpful person in the world. I was asked to send photos, and sure enough she goes (paraphrased) "Yeah, that looks like you got the right assortment." WHAT. never in my 28 years. She then states that a pair of the cotton were considered period friendly. IN THAT CASE - I should have received the 14 pairs of cotton, because mind you they shorted me a pair anyways. So anyways, awful first experience with them and I wish I looked up reviews before pulling the plug because that is literally so annoying. ATP it's not about the underwear, it is the principle of it all. Give your customers what they ordered and don't try to gaslight them <3
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Knotty delivers cute and affordable lingerie right to your door. Over 250,000 happy bums with inclusive sizing from XS-3XL.
