I placed a 36-pair order during Knotty’s $2 sale on Nov 18. On Nov 23, I got a cheerful email saying my order had shipped with a tracking number.Except… it didn’t.Because on Nov 26, I received another email telling me part of my order is actually sold out. So someone explain how my order was “shipped” 3 days ago when the items literally did not exist. The tracking number has zero movement because nothing was ever sent.And then the cherry on top:“We want to compensate you according to your preference.”Their definition of “compensation”?Pick a different color or item of the same price.That’s not compensation — that’s just them scrambling to fix a mistake after pretending everything was shipped.No refund.No partial credit.No actual make-right.Just “Oops, our bad, pick something else.”To make things worse, this completely contradicts their own policy:“At Knotty, we strive to process your orders swiftly, usually within 1–3 business days. Once processed, you can expect delivery within approximately 4 to 8 business days.”Nothing about this experience matched that.Not the processing.Not the shipping.Not the honesty.Definitely not the “compensation.”The whole thing feels sloppy, misleading, and like they hoped customers wouldn’t notice. If you’re going to send fake shipping confirmations, at least don’t follow them up with “sorry, we never actually had your items in the first place.”This was a disaster. Do better.
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Knotty delivers cute and affordable lingerie right to your door. Over 250,000 happy bums with inclusive sizing from XS-3XL.
