Note: A partial refund of $1,750 was offered as part of a proposed settlement agreement that included a non-disparagement clause. I did not feel that was enough to keep from sharing my experience, so I did not sign.
I enrolled in a 3-month coaching program for $6000 and discontinued after six weeks because it wasn’t the right fit for what I was looking for.
For context, I have worked extensively in the health and longevity space, including serving as a Microsoft Health Ambassador and Google Health Co-Chair. I value structured, evidence-based programming with a clear implementation systems.
My concern was generalized vs personalized guidance, a lack of a proactiveness, lack of a defined plan and structured execution. While the program outlines personalized coaching, nutritional guidance, fitness planning, and regular progress assessments, I assumed that at this price point a clearly defined execution system of how we would get there would be included — such as a weekly measurable goals, defined tracking metrics or KPIs, identification and tracking of behavioral targets, a documented plan, and ongoing review of food or training data.
Instead, guidance was general recommendations, PDFs or links, high-level suggestions (e.g., hydrate more, increase carbs, read a fiction book, walk without music, use the sauna), AI-generated recaps of discussions, and communication primarily via WhatsApp. There was no clearly defined execution framework or structured accountability system, despite my asking for this. Andres and team does not proactively check in, all reactive via WhatsApp. Also, Andres would often say he felt disrespected when I compared him/program to others.
There were positives — including a thoughtful physician consult and one meaningful discussion around stress and recovery. Andres is clearly passionate about health.
At this price point, had I fully understood the format and structure of the program, especially all that was not included, I would not have enrolled. I didn't think I was paying $6000 to be told to hydrate more, read a fiction book, stress less and eat more carbs. Prospective clients should clarify in advance exactly what deliverables, structure, and accountability systems will be included to ensure expectations are aligned.
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