As per below response from Knuspr, I have received the email from Trustpilot. I have provided my contact email — as a supportive customer — not because I need to prove to you that my reviews reflect genuine experiences, as that email indicated.If you contact me, I am happy to manually provide any evidence needed for your investigation. Yet, your ICT system should already be able to identify automatically, on Nov 28, which customer service agent connected to and disconnected from customer service live chat, bypassing the mandatory step of sending follow-up emails. If nowadays your ICT system still cannot do this, then Mark Hübner got some work to do. Am I exaggerating?Furthermore, the agent stated in the chat that he/she had forwarded my message to the “responsible department” within your company. Therefore, you should already have sufficient cross-department information on this case. You may consider to prioritize verifying whether “forwarding to the responsible department” in your workflow is genuine — rather than concerning about whether my reviews are genuine experience. Ja?
Claim your business profile now and gain access to all features and respond to customer reviews.
Knuspr liefert dir deine Lieblingsprodukte für den perfekten Wocheneinkauf
Statt zu Supermarkt, Hofladen, Lieblingsbäcker, Getränkemarkt und Drogerie zu fahren, bekommst du deine Lieblings-Auswahl bei uns - und direkt an die Haustür geliefert.
