Review Time
I have been a Knuspr monthly member for over a year, and last month I switched to a yearly membership.
Yesterday I learned that Knuspr recently abandoned its previous approach of compensating delivery delays of more than 20 minutes with 4 credits.
Customer service explained that the company decided to reinvest these funds directly into improving logistics and delivery punctuality.
Service improvements are the company’s responsibility, not something customers should fund through service failures.
I believe such changes should be formally announced to all customers, so we can make informed decisions before purchasing membership.
I have been a Knuspr monthly member for over a year, and last month I switched to a yearly membership.Yesterday I learned that Knuspr recently abandoned its previous approach of compensating delivery delays of more than 20 minutes with 4 credits.Customer service explained that the company decided to reinvest these funds directly into improving logistics and delivery punctuality.Service improvements are the company’s responsibility, not something customers should fund through service failures.I believe such changes should be formally announced to all customers, so we can make informed decisions before purchasing membership.
As per below response from Knuspr, I have received the email from Trustpilot. I have provided my contact email — as a supportive customer — not because I need to prove to you that my reviews reflect genuine experiences, as that email indicated.If you contact me, I am happy to manually provide any evidence needed for your investigation. Yet, your ICT system should already be able to identify automatically, on Nov 28, which customer service agent connected to and disconnected from customer service live chat, bypassing the mandatory step of sending follow-up emails. If nowadays your ICT system still cannot do this, then Mark Hübner got some work to do. Am I exaggerating?Furthermore, the agent stated in the chat that he/she had forwarded my message to the “responsible department” within your company. Therefore, you should already have sufficient cross-department information on this case. You may consider to prioritize verifying whether “forwarding to the responsible department” in your workflow is genuine — rather than concerning about whether my reviews are genuine experience. Ja?
I had today a very bad experience with the Knuspr company as I did order and psaif tablets for my wife and received confirmation of the order and notification of delivery time but i fortunately was out for business Few minutes after attempted delivery the rider did cancel the order. When back home I did call the service center informing me that I will get my money back , however I needed those tablets, instead of leaving the packet to one of neighbors or a note for collection I find this attitude totally unacceptable and not customer orientated I will not recommend to use their service
I’m really disappointed with my experience. The vegetables I received were in such poor condition that most became inedible or started rotting within a few days. I ended up throwing a lot away.On top of that, one item was missing from my order. I reported it immediately and repeatedly explained that I wanted a refund to my bank account, not store credit. I sent my account details as requested almost a month ago, yet nothing has happened. Instead, they keep insisting they’ve added credits to my account, even though I made it clear I don’t want them. They’ve now stopped responding to my emails altogether.It makes you wonder how many small missing-item credits they keep on customer accounts without ever issuing the actual refunds. Easy revenue if people don’t notice or don’t complain. I definitely won’t be using this service again.
I’ve been using Knuspr for about a year now and it’s easily one of the best grocery delivery services I’ve tried. Deliveries are reliable, most of the drivers are genuinely great, and my orders have always been spot on.For context: I’ve used Instacart in the US (meh), Ocado in the UK (decent but with a shrinking selection), and Flaschenpost here in Germany (fine, but limited). Knuspr matches or beats all of them.Out of curiosity, I once gave the REWE delivery app a try… let’s just say it was such a painful experience that I ran straight back to Knuspr and never looked back.My only small wish would be for Knuspr to expand its range of regional European and Asian products — more French, Spanish, Indian, Chinese, and Japanese options would make an already excellent service even better.
Experience is good. I loved that I can order same day and select a specific time. Delivery was on time and I received my order. My order included broccoli, but I received a cucumber instead 😅 but It was fine. Main issue or why I'm giving the 4 stars is the amount of bags I received. It's a waste of resources. I had a big bag with just 4 bananas! let us reduce waste and add more items to the bags. Other than that, good experience and will be using their service again 😊
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Knuspr liefert dir deine Lieblingsprodukte für den perfekten Wocheneinkauf
Statt zu Supermarkt, Hofladen, Lieblingsbäcker, Getränkemarkt und Drogerie zu fahren, bekommst du deine Lieblings-Auswahl bei uns - und direkt an die Haustür geliefert.
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