I have been a Knuspr monthly member for over a year, and last month I switched to a yearly membership.
Yesterday I learned that Knuspr recently abandoned its previous approach of compensating delivery delays of more than 20 minutes with 4 credits.
Customer service explained that the company decided to reinvest these funds directly into improving logistics and delivery punctuality.
Service improvements are the company’s responsibility, not something customers should fund through service failures.
I believe such changes should be formally announced to all customers, so we can make informed decisions before purchasing membership.
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Knuspr liefert dir deine Lieblingsprodukte für den perfekten Wocheneinkauf
Statt zu Supermarkt, Hofladen, Lieblingsbäcker, Getränkemarkt und Drogerie zu fahren, bekommst du deine Lieblings-Auswahl bei uns - und direkt an die Haustür geliefert.
