These people refused to give refund for October 2025 holidays. They said I should send email which has been ignored. Followed up and they still ignored. The neil mail address doesn't respond. Don't ever expect customer service from them. They don't respond. I'd you don't have need customer service help, then it may be good. I probably will take this in with my bank.Update: so I emailed the email address they shared here, and no response at all. They say I cancelled, yet I did not... They refused to offer my daughter the service! This is a holiday club, what peak period are they talking about now that there's no holiday? I suppose I will take it with my bank and complain there. So frustrating that there's completely no customer support. Had to take me writing this review to get their attention. If you know you will need customer support in any way, don't book them. All they do is take the cash and no care at all after. Or pray after you book, you would not need them.
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Koala Klubs Multi Activity Camps offers school holiday activities to young people aged between 5 and 14 years old across the UK
At each of our clubs the children get to participate in a wide variety of activities including Sports, Arts and Swimming.
