Review Time
Koala Club Towcester was a wonderful experience. I thoroughly enjoyed the summer camp sessions I attended, as all were well-organized and ran smoothly. The team was proactive, always keeping us informed and ensuring open lines of communication. I felt valued as a customer, and their prompt responses made the experience even more enjoyable. Exceptional service and attentive staff made my time with them memorable.
Koala Club Towcester was a wonderful experience. I thoroughly enjoyed the summer camp sessions I attended, as all were well-organized and ran smoothly. The team was proactive, always keeping us informed and ensuring open lines of communication. I felt valued as a customer, and their prompt responses made the experience even more enjoyable. Exceptional service and attentive staff made my time with them memorable.
Loved working with the children it was great and we had a great time.However the work environment there is literally no time to take a break ever. The facilities too small not suitable for children tbh. Management is awful The Pay is never ontime or they dont pay properly Just don't work for them they're awful.
These people refused to give refund for October 2025 holidays. They said I should send email which has been ignored. Followed up and they still ignored. The neil mail address doesn't respond. Don't ever expect customer service from them. They don't respond. I'd you don't have need customer service help, then it may be good. I probably will take this in with my bank.Update: so I emailed the email address they shared here, and no response at all. They say I cancelled, yet I did not... They refused to offer my daughter the service! This is a holiday club, what peak period are they talking about now that there's no holiday? I suppose I will take it with my bank and complain there. So frustrating that there's completely no customer support. Had to take me writing this review to get their attention. If you know you will need customer support in any way, don't book them. All they do is take the cash and no care at all after. Or pray after you book, you would not need them.
I would not recommend Koala Club Towcester. Several of the sessions over summer camp I booked were cancelled, and despite repeated attempts, I never received a refund. I have sent multiple emails and tried calling numerous times, but all have been ignored. Very poor service and a complete lack of communication.
I emailed the club on numerous occasions regarding my booking and never got a reply. I wanted to ask about activities to ensure my child would be safe. The lack of response concerned me and made me worry more about leaving my child. Unfortunately I had to look further alternative childcare.
My 3 kids went to the leek scout hut koala club during the 6 weeks holidays and loved every minute, every day was a different activity even with brough park leisure centre being closed they still managed to entertain the staff are lovely and always accommodating the kids had nothing but fun and a lifesaver thank you!! Recommended brilliant club !!
Today was the first time my 2 little boys attended this club I was very apprehensive about taking them as they have attended pervious clubs and hated (none of these were koala klubs)it however on arrival the staff were so friendly and welcoming they answered all my concerns professionally. When asking about dinner the man explained they got a free pack up on the haf scheme but not snack and was fine with me leaving them while I went and got them snack. On returning it was lovely to see one of the leaders sat with my boys building with them and actually engaged with the children.When picking up my children the staff were friendly and professionally and when they came to me my children were guttered I picked them up early and asked if they could attend the rest of the week *even though iv booked the week of to spend with them* seeing how happy my children are has really made me feel that there in safe hands. After hearing that they been swimming on the sky walk played lego and done so much is fantastic. I went away and booked them in tomorrow but haf to wait for approval but after speaking with Neil he soon got it sorted for me and my boys are now all booked on for West Park club tomorrow. Fantastic friendly team.
Koalas - Sidcup Leisiure CentreMy children attended the Summer Club, and unfortunately, our experience was very disappointing.My children reported that the lead staff member was openly saying “I am having a bad day” several times in front of the children. This is very unprofessional. The children reported that they were often shouted at and told to be quiet in the hall, which made the environment unpleasant. It was clear based on the feedback that the young recruited staff were not happy to be there, which created a negative atmosphere.One particularly upsetting incident involved my daughter stepping in dog poo on the club’s grounds. Instead of offering support, a staff member told her to “go away, you stink” and left her to clean the mess off her trainers herself while other children laughed. When it was raised with the lead the following day, the staff member denied it happened.Overall, it was a very poor experience, and I would not recommend Koalas.
Koala club Leek My son has attended 2 days a week through the summer holidays he has global developmental delay and suspected autistic regardless of him struggling to behave appropriately the team at leek was fantastic with him woukd highly recommend Zoe and her team
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Koala Klubs Multi Activity Camps offers school holiday activities to young people aged between 5 and 14 years old across the UK
At each of our clubs the children get to participate in a wide variety of activities including Sports, Arts and Swimming.
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