I really don't want to give even one star; it deserves negative stars instead. I made a significant investment in furniture from a local store. We ordered a king bed, a five-seater lounge, and a dining table with chairs. The delivery was scheduled for December 4th, but it did not happen. After several attempts to reach out, they rescheduled the delivery for December 15th, 2025. On the 15th, we only received the dining table and chairs in good condition. However, the king bed's headrest was damaged. The lounge, which I was looking forward to, arrived with only the corner seat; the other four seats were missing. I reported this issue right away and even received an email response, but ten days have passed without any further communication. Despite multiple calls to customer care, I was informed that it was delivered, while the delivery personnel stated it wasn’t available at the warehouse. It feels like we are the ones suffering for choosing this store. I will never make another purchase or recommend this place again. The first thing I plan to do in the new year is file a complaint regarding the undelivered lounge that I've already paid for. I strongly advise against buying anything from this company. While the furniture may look appealing, their customer service and delivery processes are severely lacking, effectively taking your money without providing the full order, leaving you waiting at home for days.
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Home is where the heart is – so at Koala Living, we aim to provide the perfect range of quality luxury furniture to create your dream home. Our eclectic collection adds an authentic touch to any household interior. We source globally for items of character, quality and elegance, which are all foundations of our brand and design aesthetic.
