One star is too generous.
Two items were delivered with stains, and I have now been dealing with this issue for nearly a month.
Instead of taking responsibility, I was told to try cleaning the stains myself with soap. When I refused, it took 11 days just to arrange a replacement — and even then, the wrong items were areanged. This happened repeatedly, even after I corrected their mistakes multiple times.
Eventually, one correct item was delivered with other incorrect items. However, the other item is still pending, and I am still waiting with no clear resolution.
My emails have gone unanswered. When I called, I was told the case manager was on dayoff and would contact me the next morning. No one called. When I followed up again, I was told the manager had already finished for the day.
The entire experience has been disorganised, careless, and completely unprofessional.
At this point, even one star feels too generous. I would not recommend this company.
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Home is where the heart is – so at Koala Living, we aim to provide the perfect range of quality luxury furniture to create your dream home. Our eclectic collection adds an authentic touch to any household interior. We source globally for items of character, quality and elegance, which are all foundations of our brand and design aesthetic.
