I bought a printer (£80) about four months ago and it has just gone wrong. After using their on line help I could still not get it to work. Next I used their Web Chat facility, they could not get it to work and said they would replace printer with a refurbished model. I was not entirely happy with that. Would it be all scratched, how much use had it had compared to my little used printer? etc. Anyway decided to go ahead after reassurances. New printer arrived but is completely different model, no ink in it and the inks are more expensive to buy. Why did they not mention this in their web chat.
I wanted to speak to someone but there help line is only open Mon - Fri 9.00am till 6.00 pm, how are working people supposed to access this. I cannot use a phone at work so that is really no good to me. What about working saturdays or a late evening? This is not the way to retain customers and because of this I have returned the replacement printer and bought a different make. Is this perhaps the reasons why they have filed for protective bankruptcy. I must be honest and say they were always polite etc and quick in turn around, but why oh why would they not repair my machine and return it, i would have ben happy with that. Very poor would not buy again form them for this reason and obviously their financial state does make you wonder if they will be around to refund in the future if something similar was to happen again.
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