Bought an aircon unit, worked fine for a little while and then the display became faulty so I requested a warranty on the 26/01/2026.
Here it is the 04/04/2026, A week ago I receive a new aircon unit, $25 "for the inconvenience" ($15 before I complained to them about how insulting that feels) and NOW I have to pack the old unit into a box (that I need to buy) and and attach a label (That I need to print off) for a curiour to collect AFTER THE EASTER LONG WEEKEND.
I have done nothing by try to be nice but all I have been getting are emotionally empty emails, what feels to be lies and complete frustration.
This is THE WORST customer service I have ever had and I will never buy from Kogan again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kogan.com is Australia's premier online shopping destination, offering amazing deals on TVs, tech, homewares, fitness, fashion, tools, outdoor and more!
