Purchased an Kogan aircon split system which was clearly shipped in two consignments.
Only one box has arrived, and we are still waiting on the second, with no clear ETA.
Customer service has been extremely disappointing — just generic copy-paste responses about delivery timeframes, no actual answers on where the missing item is, whether it’s even in Australia, or when it will arrive.
The system is unusable without the second consignment, so it’s now just sitting there taking up space. No proactive updates, no ownership of the issue, and no urgency whatsoever.
For a large retailer, this level of service is unacceptable. I would not recommend Kogan based on this experience alone.
ORDER REF NUMBER 8WNF3RBX
Call me to let me know whats going on re this its for my father who is 85yo and is struggling we thought it would be an easy process to buy of kogan it clearly isn't and we also paid for express postage lmaooo wow
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