I purchased the 34-inch Kogan curved monitor as a replacement for my work monitor. Unfortunately, the unit I received had a faulty base — the arm does not properly secure into the stand, making it impossible to mount and use the monitor safely.
Since I rely on this monitor for work, this has been very disruptive.
Accessing customer service by phone was not possible; the only option was to submit a support ticket. After submitting three tickets and following up via WhatsApp chat, I eventually received a response. From that point onward, the process appeared smooth. I was asked to return the faulty unit and a replacement was arranged. Delivery was fast, which I appreciated.
However, the replacement monitor arrived with the exact same issue — a faulty base where the arm does not stand securely. It is very concerning to receive two consecutive units with the same defect, which suggests there may be a broader quality control issue in production.
I am now stuck in another long cycle of communication, answering repeated questions about whether a technician should attempt a repair, whether I still have the box, and providing serial numbers. While customer service staff seem to be trying to help, the available solutions appear limited.
Overall, this situation has caused significant disruption to my work and considerable frustration.
Ticket No. 20638441 in Kogan website
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