I had an issue where my plan auto‑renewed overnight, even though I had already planned to renew with a 12‑month pack. I contacted Kogan Mobile support to explain the situation, and they reviewed it promptly and agreed to refund the charge.
The process was handled professionally, and the team was reasonable once the context was explained. I appreciate the goodwill shown and the clear communication throughout.
Overall, a good customer service experience and I’m happy with how it was resolved.
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