I placed an order and mistakenly sent it to the wrong location, which resulted in it being returned to the seller. I reached out to them, and they assured me that I would receive a refund on the debit card used for the gift card. However, I have yet to receive it. After speaking with multiple representatives over the last three months, I was told different stories. The last representative informed me that I would get my gift card by November 28 and that I would also receive $40 in cash for the inconvenience. Unfortunately, neither of these promises were fulfilled. When I called again, a supervisor suggested that the $40 was my refund, but I had spent much more than that on gifts since my original order. I plan to contact the Better Business Bureau and consider legal action over a seemingly simple order, as the customer service has been consistently unhelpful and misleading. I am now closing my account and will not be spending any more money with them.
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