I placed an order on 12-02-25. The item was confirmed to be in stock. I received a notification the same day that it was ready for shipping and awaiting pick-up. After that, there were no further updates or tracking information. Two weeks later, I utilized the online chat and was advised to wait another 6 days. After that period, I called and the automated system indicated that it had shipped. I waited an additional week with no package arriving. Eventually, I managed to speak with a representative who, after some searching, revealed that there was no record of my order. I opted for the offered refund and will see if it is processed. This was intended as a Christmas gift, and just two days before the holiday, I had to rush out to find a replacement. The entire experience was very frustrating, and I wouldn't give any stars if that were an option. I will not shop or place orders with this service again and cannot recommend using the website.
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