I went to return two tops that didn’t fit me. Upon reviewing my return receipt, I noticed they deducted Kohl's cash that I never had for that order. When I called to address this, I was told that my previous order was eligible for Kohl's cash, which could be used for future purchases. My issue is that when I returned the tops, they deducted Kohl's cash that I supposedly earned for an order I never received any cash for. It feels unfair since this was meant for future orders. Furthermore, when I tried to escalate the matter, I was unable to speak with a supervisor. I requested a callback, but I doubt it will happen. If this isn't resolved, I plan to stop using my card and shop at other retailers, as their prices are more competitive. The items at Kohl's are generally overpriced, and the discounts don’t make them any more appealing compared to others.
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