Royal Mail delivered the parcel, forged my signature and left the parcel on my doorstep which then got stolen. I can’t get any response back from koi so the customer service seems to be non existent. Shame as the shoes I’ve bought in the past are brilliant
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At KOI, we’ve never followed the rules and that includes how we run our business. As an independent brand, we’re proud to do things our own way designing cult favorite's like the Mary Jane and Borin from the ground up, with our community always in mind.
Whether you’re new here or a day-one fan, you can expect original styles you won’t see anywhere else, backed by real people who care.
Our customer team is here to support not disappear and your feedback genuinely shapes how we grow.
We’re investing in better service, clearer comms, and more consistency, all while staying true to the bold identity that brought you here.
We’re not about being perfect. We’re about being better, together.
Thank you for being part of our community
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