koifootwear.com

4.4
4.4 Based on 41 reviews

At KOI, we’ve never followed the rules and that includes how we run our business. As an independent brand, we’re proud to do things our own way designing cult favorite's like the Mary Jane and Borin from the ground up, with our community always in mind....

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Average Rating

4.4

/
5

41 Reviews

5 Star
77%
4 Star
9%
3 Star
0%
2 Star
2%
1 Star
11%

All Reviews

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Review Time

Feedra Massart
Have a whole collection of KOI shoes :9 (mostly animal) Mary Janes, 2 heels and one closed shoe so a

Have a whole collection of KOI shoes :9 (mostly animal) Mary Janes, 2 heels and one closed shoe so a biiiiig fan, only sad that there are no more animal mary janes coming out or being kept in stock as I miss some of the collection. Have been complimented so much on my shoes ever since I started wearing them!

4
Date of experience: Feb 20, 2026
Shasha
I’ve been happy with both my orders. The shoes are beautiful and well made. They are even comfortabl

I’ve been happy with both my orders. The shoes are beautiful and well made. They are even comfortable which did surprise me! Such unique designs that cheer me all the way up.

5
Date of experience: Feb 15, 2026
Emma
Been fancying some funky shoes for a while and then I saw them on sale and took a chance. I’m so gla

Been fancying some funky shoes for a while and then I saw them on sale and took a chance. I’m so glad I did - the quality and finish are superb, well worth the money. Unfortunately, they didn’t quite fit my child so I sent them back - again, very helpful and speedy service! Just waiting for my refund to appear in my bank, but the refund issued notice was only sent today, so I expect to see it in the next couple of days. ⭐️⭐️⭐️⭐️⭐️ will definitely buy again (next time for myself!!)

5
Date of experience: Feb 12, 2026
Auntie Tibbs
Arrived via F1 car, zoooooom! Love the half black, half silver stitched Frankenstein like design and

Arrived via F1 car, zoooooom! Love the half black, half silver stitched Frankenstein like design and chunky platform sole with rivets. Looks amazing with flirty, pleated mini skirt. Feel comfy, my only niggle is where the buckles attach to the shoe, the elastic is too long or too stretchy so no matter how tight I do up the strap, they slop up and down a bit. I'm going to try making an extra hole in strap line. But, still love them and fab bargain again.

5
Date of experience: Feb 05, 2026
Paizley Spencer
Koi has great products and even better…

Koi has great products and even better customer service. We love the styles and the care they put into making sure we got the service we needed. Thank you so much for helping us through the holiday season.

5
Date of experience: Jan 26, 2026
Victoria Jenkinson
Quick delivery

Quick deliveryAmazing productsEasy to use website

5
Date of experience: Jan 23, 2026
Clair
Customer service non responsive

Royal Mail delivered the parcel, forged my signature and left the parcel on my doorstep which then got stolen. I can’t get any response back from koi so the customer service seems to be non existent. Shame as the shoes I’ve bought in the past are brilliant

1
Date of experience: Jan 23, 2026
Beckie
THANK YOU LOU!!!!

THANK YOU LOU!!!!! <3My daughter loves the style and comfort of Koi shoes, so when I have had an issue with a pair, Super Lou, sole resolver, came to my rescue! Fabulous response time and even more fabulous was the resolution! 10/5 stars. The shoes are awesome in style range and comfort. Can’t wait to add more noise to my daughters collection

5
Date of experience: Jan 22, 2026
Wait for sales

Shortly after I made an order I got a bunch of spam in my inbox and still get 3-4 a day now. Not impressed about that. Shoes are good, but I see they were on sale for a reason,The left of the black pair I got, the toe part of the sole is sewn weirdly short and feels funny to walk on. The pink ones are lovely however the chains are twisted on the left but not on the right, and there are blue pen marks all over both shoes. Again they were on sale, so if I had paid full price I would be more upset and more likely be asking for a refund. Shipping was great however, at these prices, do better lol

4
Date of experience: Jan 22, 2026
Auntie Tibbs
Arrived via F1 car as Monster Bargain

Arrived via F1 car, zoooooom! Love the half black, half silver stitched Frankenstein like design and chunky platform sole with rivets. Looks amazing with flirty, pleated mini skirt. Feel comfy, my only niggle is where the buckles attach to the shoe, the elastic is too long or too stretchy so no matter how tight I do up the strap, they slop up and down a bit. I'm going to try making an extra hole in strap line. But, still love them and fab bargain again.

5
Date of experience: Jan 22, 2026

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Business Details

  • At KOI, we’ve never followed the rules and that includes how we run our business. As an independent brand, we’re proud to do things our own way designing cult favorite's like the Mary Jane and Borin from the ground up, with our community always in mind.

    Whether you’re new here or a day-one fan, you can expect original styles you won’t see anywhere else, backed by real people who care.

    Our customer team is here to support not disappear and your feedback genuinely shapes how we grow.

    We’re investing in better service, clearer comms, and more consistency, all while staying true to the bold identity that brought you here.

    We’re not about being perfect. We’re about being better, together.

    Thank you for being part of our community



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  • email help@koifootwear.com
  • call 07884199278
  • language https://www.koifootwear.com

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