I ordered a package, waited for it to arrive, I thought it was just slow this time.. when the package had not arrived after a month I reached out to customer service and asked where it was. It took customer service 5 days to reply and claim it had arrived here and that I had gotten a delivery notice and not picked up the package. I never got any delivery notice and informed them about this and asked them to give me a refund. They wrote 4 days after with a couple of alternatives, one being paying again to get the items shipped or getting partial refund (not shipping fee). I replied I want a full refund, and they did not reply, after 5 days I wrote again, still no reply. They have fully stopped replying.
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