Review Time
I don't understand all the negative reviews. Placed an order 27 June and delivered to me 15 July. I live in Western Europe. Tracking worked the whole time and process was easy. Customs and VAT are to be expected as it as outside the EU.
I ordered two sunscreens.I typed all my information, and still I was told by the postal service that the company had only written the part of my city in which I live.The packed was sent to the redistribution point whereafter it was sent back.I payed shipping and the toll. - all in all I lost about 450DKK (72USD).The worst thing is that the redistribution point is right next to my apartment.No answer from customer service in A MONTH despite writing to them in japanese.
I ordered a package, waited for it to arrive, I thought it was just slow this time.. when the package had not arrived after a month I reached out to customer service and asked where it was. It took customer service 5 days to reply and claim it had arrived here and that I had gotten a delivery notice and not picked up the package. I never got any delivery notice and informed them about this and asked them to give me a refund. They wrote 4 days after with a couple of alternatives, one being paying again to get the items shipped or getting partial refund (not shipping fee). I replied I want a full refund, and they did not reply, after 5 days I wrote again, still no reply. They have fully stopped replying.
Bought products worth EUR 40, then had to pay 60 EURO for customs and handling when the product arrived. DO NOT BUY FROM KOKORO , or be aware that the charges can be very high. COmpany is not able to arrange shipment without customs charges.
After purchasing and reviewing the reputation from this store, I was hesitant that my item would not arrive. I was pleasantly surprised that the order was shipped and all items received were accurate. The parcel did take quite a while to be delivered as I live in the UK. I ordered on the 14th January and received on 28th January. I had a tracking number on the parcel with regular updates and it was delivered on time. The item was delivered next to my door and did not have to pay for customs. I have had no issues with this company and I would purchase with them again.
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