Unfortunately a very simple process was made extremely stressful. Ordered and paid for a skip on Tuesday 27th May for delivery on Thursday 29th May (2 day hire). Skip arrived and the driver refused to drop it in the lane at the back of my house and said he would return with a smaller truck. That afternoon same sized truck DAF LF 12 tonner turned up and the same issue occurred. I rang Kollect and spoke to the person I booked the skip with to be reassured he would arrange a van to collect the shed wasted next morning between 09:00 and 11:30. Nothing came and I spent the day ring the office for no one to return a call. At 18:30 I was informed the van wasn't coming and they would be with me next morning at 09:00. at 09:45. I received a call from the van driver that he was on his way but would ring me back if there was more waste that he would expect (what volume he was expecting I haven't a clue) and there would be additional charge. He rang back 20 minutes later to inform me there would be an additional charge. After a very frustrating phone which I asked them to leave the waste and I would request a refunded, the waste was loaded onto their van. A photograph was take of the quarter full load.From start to first a really poor service and I would advise anyone to avoid the Kollect service.
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