Review Time
I used Kollect a year or so ago and they let me down pretty badly with collection - I was left with rubbish outside my home across Xmas. They compensated me with complimentary service at the time.
I gave them another go and couldn't regret it more. They were the most expensive option for a 4cy skip but promised prompt delivery so I went with them. However the skip was not delivered at the agreed time or date and communication was extremely poor.
Now it's the same story for collection, no show for collection on the agreed date and no communication on why or when it will occur.
Kollect subcontract the job out to other providers and add a fee so you are better working directly with a skip hire company for better price and more direct lines of communication.
If you are happy to pay more and delivery and collection dates are no big deal to you, Kollect might be a good choice. However if you are busy trying to fit things in between work and you don't like getting charged more, I'd probably look at an alternative like A1 skips who are much more professional and reliable.
I used Kollect a year or so ago and they let me down pretty badly with collection - I was left with rubbish outside my home across Xmas. They compensated me with complimentary service at the time.I gave them another go and couldn't regret it more. They were the most expensive option for a 4cy skip but promised prompt delivery so I went with them. However the skip was not delivered at the agreed time or date and communication was extremely poor.Now it's the same story for collection, no show for collection on the agreed date and no communication on why or when it will occur.Kollect subcontract the job out to other providers and add a fee so you are better working directly with a skip hire company for better price and more direct lines of communication.If you are happy to pay more and delivery and collection dates are no big deal to you, Kollect might be a good choice. However if you are busy trying to fit things in between work and you don't like getting charged more, I'd probably look at an alternative like A1 skips who are much more professional and reliable.
Worst skip company ever, ordered days skip ahead of time , didn't arrive until after 4 :30 lost a whole days labour and customer service is atrocious kept telling me they would update me from 9:30 and no callback despite calling 2 or 3 times during the day,never again
I called kollect.ie to book a junk removal service as I thought it would be easier and quicker than a skip even though it was on the pricer side... Easy process to book and took 50 euro deposit. Booked in for a friday and got a confirmation email the day before and had spoke to a staff member on the monday beforehand regarding some questions i had...However on the day I had not received any communication. I was left waiting all day I tried to call twice no answer until I got through around 3pm to which a staff member told me they'd ring the driver and get them to call me. I received a call about an hour later by another staff member to say that there was no one in my area today. Despite originally booking I was told there would be someone in my area on that date! And if I hadn't contacted them in the first place no one would have even informed me of this. I had to take time off work to organise this and felt my time was wasted..I was offered the following week..I didnt re book as date didnt suit and I cant trust them to show up! Ended up finding a local man with a van on facebook for half the price!
Booked and paid for a skip hire, received a payment receipt, on the day it was supposed to be dropped off no sign of it. After contacting them the agents told me there was no record of the job. I then received a call from an agent who stated they were “proactively” reaching out to arrange the hire as they realised a job hadn’t been created after the payment was made. They advised it wouldn’t be until Monday, although at the time on the website they were advertising I could book a delivery for Saturday, so either the agent lied or the company is falsely advertising services available. I asked for an estimated time on Monday as a job was starting and I needed it first thing or I’d be paying for the contractors to do nothing until the skip arrived..was told “can’t give you a time as you never know what way the roads will be”. They then said they’d see what they could do and call me back… no such call back made and still no confirmation of the job being booked in. Not one apology made for their error. Disgraceful customer service.
Absolutely terrible service. We hired this company to deliver a skip and collect it on an agreed date, but the skip was left sitting on our property for two weeks after it was meant to be picked up. There was no communication at all from the company to explain the delay or arrange a new collection date.We had to constantly call and chase them just to get the skip removed, which should never be the customer’s responsibility. Very unprofessional, unreliable, and frustrating to deal with.Would not recommend this company and will definitely never use them again.
An absolute shambles of a company that can't deliver basic services but is more than happy to take your money.I phoned on Monday in need of an emergency skip hire, I was promised that it would be delivered on Tuesday. It didn't show up and I was strung along the whole day. I receive a call from Erica on the customer service team to tell me that she spoke to "the yard" and it turns out that they never had any skips available for Tuesday.I was livid, they took my money and didn't follow up on what was paid for. Erica offered a man in a van service to collect rubbish (not what I paid for and no where near sufficient), I demanded that they have the skip delivered on Wedneday morning or they could refund me.They committed to delivering the skip first thing Wednesday morning.So, when the skip hadn't arrived at 10:00am, I phoned, was told I'd get a call back. I didn't.So I phoned back at 11:00 and 11:30, they told me the skip would be delivered within the hour.It wasn't..This company will lie to you repeatedly, fail to provide the service you paid for. Go and look elsewhere and save yourself a massive amount of hassle because these guys are absolute scam artists.
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