Update:After the below Tara from Kollect got in touch late Friday evening and has gone above & beyond, organised an appropriate skip and adjusted the delivery date after a late change on my end - very impressed with the manner at which this complaint was handled & resolved - it’s been very much appreciated. —Really poor experience all round - initially had a call after filling out a form on the website from a Dublin number, from someone with a American or Canadian accent, then they shared their details with me over WhatsApp and it was a Filipino number a which raised my suspicions further. After a week or so I decided to go ahead with the quote which the sales rep was more than happy to get in touch asap, €240 paid for in full, due to be delivered on Thursday, never arrived & no communication from anyone after I arranged to work from home, I messaged who had processed my order and got ignored.. Friday, same thing, messaged, then got a call saying “oh did they not deliver it, I’ll escalate this to the team”, heard nothing back for 3 hours after I had text’d twice more to check in as I needed the skip for the weekend as I had already paid a deposit for removal services on Saturday, then get a reply saying “I’ve been very busy, on back to back calls, now I’m off, please call the office” - abysmal service - rang the office to which I spoke to a pleasant girl however she was aware of the missed delivery so I’m a bit confused as to why I didn’t receive any proactive updates, I was offered a full refund & a future better price but it’s little too late, I’m already down €100 - will not be using this service in the future after this experience. Advice would be it’s little more than common courtesy to update your customers, quite a basic expectation and if that’s not possible your bar is pretty low.
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