The service falls short due to several reasons: 1. The colors displayed on the website differ significantly from the actual product. 2. The fabric quality is poor and emits an unpleasant odor. 3. The fabric patterns seem printed, whereas quality shirts typically feature woven striped or checked designs with various thread colors. 4. There are sizing discrepancies with their size chart. 5. Customer service is lacking. 6. They claim to have served 23,000 customers, which seems questionable since the color runs after the first wash.
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