I wouldn't rate this at all. I've been in constant communication with their so-called “customer support” for many days… and for what reason? It’s unclear. They seem to be running a fraudulent operation, misrepresenting their products. I ordered a personalized leather item, but instead received a low-quality substitute made from cheap plywood, with incorrect specifications, and it arrived several weeks late. Now, they refuse to process a refund unless I return the item… to another country. It's evident that I've been deceived.
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