I bought one of their tactical dog collars about a year ago and the metal plate that connects the two ends together snapped off. Keep in mind that my dog is an inside dog and wasn't connected to a lead or anything that he could have pulled on causing it to break like that. We even use a training collar when walking him because he's very strong and can be difficult to walk. I contacted KONG through email explaining what happened and expected to this to be covered under their 3 year warranty but when they responded I was told that their accessories are made by a third party company and therefore only come with a 60 day guarantee. What if I didn't use a training collar to walk him and used that one instead? Anything could have happened when it broke! He could have run off and been hit by a car...or could have been attacked by another animal. The company's resolution to this faulty product was to issue me $10 off of a $40+ purchase at PetSmart...that's the ONLY reason I gave 2 stars instead of 1.
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