This review is long overdue! If I could give it a negative star or 0 I would.
As part of a Secret Santa group in December 2025, our dog received a small sized Kong Wubba. As the name implies, you do not know who your Secret Santa is. We have an 8 pound Yorkie who is missing her 12 front teeth, 6 on each jaw. Yet, she destroyed thus toy the first day. We reached out to the KongCompany (please note that there is another company named Kong, which does not make pet toys. )
KongCompany replied that they only replace defective toys if a receipt is provided. We went back and forth many times, and they repeatedly gave the same answer. I responded each time,explaining how we received the gift, and that no receipt was available as it was a gift from SECRET Santa. They refused to cooperate.
Our Secret Santa obviously knows us well and knew that we were huge fans of Kong toys since the 1980s, for our many dogs.
The key word is that we WERE huge fans. We will no longer do business with a company which doesn't stand behind their products...noting extenuating circumstances (like the receipt being unavailable due to it coming from a Secret Santa)
Their products used to be great. Obviously no longer. Beware!
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