PLEASE scroll on and read older reviews! I wish I had done before signing up! Reports of Poor internet and a monstrosity outdated dish and modem - seems they have a sweet talking sales team to reel you in. My experience with Konnect once I paid and signed up: I Signed up with Konnect as they offered a better deal - we live very isolated in a large national park Forest. Installer arranged appt partner took time off work the installer travelled from other side of the country took him 3 hours. He struggled to find where we live, we live on an unnamed Forest track. But I’d explained this to Konnect and how to get here. He Asked where was kit? We had no kit and thought he would have it , no communication from Konnect when and how kit would get to us. No kit arrived so I rang Konnect who said ups had tried to deliver the day after the installer arrived but couldn’t deliver it. We weren’t told to expect a delivery or when, and we both work full time. After this blunder wouldn’t you have thought Kinnect would have made it a priority to get the kit delivered? No it isn’t a priority and the blundering continues ! This was 2 1/2 weeks ago still no kit and now told kit was sent out again to installers over a week ago and is “in transit” I’ve raised surely there’s a tracking no and they can find out where the kit is and when it will be delivered ? But told all they can find out “it’s in transit” They make no offer to communicate with the delivery co and I suggest they do, they tell me they have emailed sat works the installer to ask if they have the kit yet - I ring the installer sat works they have no kit and don’t know when it will arrive - they haven’t had any email from Konnect. I ring konnect and explain for the 10 th time since I signed up with them I gave notice to my current internet provider - as being 5% of the population with no internet service - it is very expensive and only available through satellite - I remind konnect of when this service will end, I remind them I need to be able to work from home and need the internet as a social worker in safeguarding and I am continually told “it’s in transit” I ask to speak to a supervisor - I am cut off - I ask to make a complaint - and get no answers as to how I can do that . On the 19 Nov we will have no internet and our landline doesn’t work now - still dont know when the kit will arrive I think it’s in cyber space floating around Appalling service before they have even began to provide any internet and I’ve wasted time ringing and emailing them and still none the wiser, companies like this should not be allowed to operate, yes they have a very nice sales team who promise you the earth but deliver you nothing but stress and take up your time and don’t respond to the majority of emails I have sent .Already dropped you a number of emails - no response Rang numerous times still not resolved
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