Review Time
Had a great experience with KontrolFreek support! Alicia went above and beyond to help me fix an order issue fast and kept communication smooth the entire time. She was professional, friendly, and genuinely cared about getting things right.The refund process was handled quickly, and she even pointed me in the right direction for future creator opportunities. It’s rare to see this level of customer service these days. Big shoutout to the KontrolFreek team for making it such a positive experience.Highly recommend both the products and the people behind them. 💚💜
Purchased aim boost kit, thumb-sticks work brilliantly allowing for increased sensitivity for recoil control in competitive gaming and therefore will continue using this brand, personally. Received faulty lights however, but the customer service responded quickly and dispatched replacements immediately. Helpful and good customer service overall.
If I could leave 0 stars, I would. Let’s just start off by saying I owned a pair of the galaxy set for about 3 years and it was great for the price point until the glue gave out, but still I was satisfied with that. Fast forward to now, I was gifted 2 special edition call of duty pairs that were $30+tax and shipping. I have probably used them for 25 hours all in total and they are falling apart all over my controller, my desk, my floor, just tiny pieces of rubber rubbing off. With that being said I contacted “customer support” weeks ago. I still have not heard anything back from them. My fiance contacted customer support 2 days ago, still haven’t heard anything. Kontrol freeks as a whole is a joke.So all in all, I would say to just stay away from these cheapos. Their product is washed up, nowadays, selling cheaper quality items for a jacked up price. Smh. Enough said.
My son wanted some control sticks for his Xbox and they had to be from Kontrolfreek to be sure they were genuine apparently. I was nervous making the order given all the bad reviews however went ahead. I placed my order 8pm (UK time) on Friday and it arrived on the following Wednesday! I've ordered things in the UK that have taken longer to arrive! It was packaged well and I had emails informing me of order confirmation and delivery date as expected. Glad I went ahead with my purchase now. My son hasn't used the control sticks yet so I can't comment on whether they were worth the money yet.
Felt I should write a review of my positive experience as I was put off of ordering by the bad reviews. My son asked for thumbsticks for his birthday in the call of duty speed cola design. As I had never heard of Kontrolfreek before I looked up reviews and was reluctant to order due to the poor reviews. As I couldn’t get the design my son wanted on Amazon I reluctantly went ahead and ordered from the Kontrolfreek website. I was kept up to date on my order dispatch and my order arrived by UPS within a couple of days in time for his birthday. Well packaged and order as expected. Am happy with the experience I received from this company.
I followed all there policies on canceling an order and they said they were unable to cancel the order. They then said i could return the order at no extra cost. I got the items and went to return the item they turned around and said I have to pay for shipping now. I said I'm not paying for shipping and I even sent them proof that I was told i could return them at no extra cost and they then stopped replying to me after I sent them proof of what I was told by them. Edited- I did keep trying contact them to fix this issue and the refused to even contact me back or I try to reply to the email and I would never get a reply. I ended up having to dispute the charge on my card and the dispute went in my favor because they did not follow their own policies.
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