I started an free account as a trial, invited friends and got 10GB of space. After I copied all of my files to the space (around 9GB), all of a sudden the space went back to 2GB. I realized this when files where missing when syncing to my laptop. So I lost 7GB of my files without any notification at all! Luckily I still had a backup of these files and was able to retrieve them. I also haven't received any message why my space was being limited to 2GB, even though I wrote to support. No way I will use this service anymore when you cannot 100% rely on all of your files being stored.Reply on Koofr:100% incorrect. The 10GB space was filled with various pictures and documents. Only after syncing them with the laptop, I saw they were missing.In any case where does it state that when friends are deleting their account, you also lose your extra space? From your website: You and your friend will receive 2 GB extra (forever) free space when they accept the invite and start using Koofr.Your actions would indicate you could never rely on this extra space and should hope your friends keep their account. So forever is not forever.And where was the message or notification on all this?Reply #2:What a way to treat a customer. I wanted to get a subscription after having a trial of the service, but instead it resulted in a request for removal of my account. Way to go Koofr!The reason for one star is because online storage should be reliable. Always and 100%. In your case it is not. It might happen that space is being removed from your account without receiving any notification at all. Reliability and communication is everything, especially in cloud storage.I see data loss happened to another person as well, luckily I still had a backup myself.Reply #3:Ah wow, Koofr decided to remove both of their previous replies and write a complete new one. Classy. If only you would have put all this effort in simply contacting me before you decided to remove 8GB from my space, you would still have a (probably paying) customer.Instead I have to find out myself that files are missing when I'm in the middle of uploading 9GB of important and personal files to the Koofr webspace. And only find out the reason when I contact you and write a bad review on Trustpilot.And the first thing you do is accusing me of doing something illegal (written about me in 3rd person). This is also an unacceptable move for me and this low level of service and communication reflects on your product.I'm not convinced you are really sorry to see me leave, else you would have approached it differently. Anyway, I'm happy I didn't spend money just yet, and will find another, reliable provider with a good service. Just wanted to warn others that if Koofr only thinks you are doing something illegal (there goes your privacy), you could have storage space removed from your account without any warning. Or even have your account deleted completely (including all of your files!) as stated in their latest reply.
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Koofr is a secure, private and easy to use cloud storage. Backup, sync, share and receive files, photos and videos, collaborate with others on documents in real-time, transfer media files from Facebook and Instagram, and maintain complete privacy while doing that - Koofr doesn't use trackers, cookies nor ads. For extra layer of privacy, use Koofr Vault, open source add-on with client-side encryption. Files are safely stored in highly secured datacenters in European Union.
Koofr has a wide range of affordable plans for every need, from free 10GB account to paid 20TB, plus a loyalty discount.
The files on Koofr are accessible anytime, anywhere and from any device. Koofr comes in a variety of desktop (Windows, Linux, Mac, WebDAV, rclone) and mobile apps (Android, iOS and Huawei).See more
