Review Time
Update:
Whoa, Koofr blames me for speed problems!? Do they think I'm a senile elderly person who doesn't know what high speed internet is? That I live in the countryside? We invented your apps over here in this part of the world you use on a daily basis... I've dropped you to one star over that and going through my review history like I'm a criminal on trial.
"Based on your other reviews it seems you may have a general issue with your internet providers international speeds. Sometimes contacting an ISP directly and asking why speeds to foreign locations are much slower than local services results in them fixing things, but they can be a hassle to deal with."
In the middle of one of America's fastest high speed cities known for tech infrastructure, my speeds are lagging? Google chose this locale as one of the first cities entering the Wifi market! WE HAVE AN APPLE CAMPUS HERE AND OTHER MAJOR COMPUTER HQS!
Yeah, I left a review for ONE EU based service with shoddy bad speeds for America. My other negative EU cloud service review was due to the file rejection in coding, not the speed which was fine. Yours does not work well outside of your region. I access UK file sharing regularly and my own daily cloud service as my #1 is IceDrive, a UK brand hosted there and Gibraltar.
Blaming the customer is cheap. Yes, you attract other users from the USA, the Dale Gribble off "King of the Hill" types worried about data privacy. Data privacy has its value, but that's ALL you are getting for a customer base. Do not tell me your speeds are appealing to people with files other than sharing their kids' soccer games or doing something morally weird they can't upload on Dropbox.
Would appreciate you quit making up stories on the spot, but yeah, I'll probably log in here and be shamed for wearing the wrong brand of clothes next? A user must be wearing the right denim when uploading to achieve optimum speeds?
I told the Koofr team when they blamed my speeds to quit contacting me, and they keep arguing over e-mail it's my speeds post refund to prove me wrong like they're making a living off customer blaming, so I am sending my complaints with their correspondence to StackSocial's support team. Apple doesn't run a company like this. Koofr, you want to succeed in America? Please fix your speed issue, stop blaming customers, and learn to respect boundaries. I'm more upset at all that, not that I needed a refund.
The refund was processed by StackSocial not Koofr, like they make it look here anyway. Koofr had 0% input in processing it. I made them aware of my desire for one, that was all, as a backup plan if StackSocial didn't process it right away.
The other disgruntled speed person here on TrustPilot is UK based. Are you going to next say that customer isn't getting good speeds from being in the USA with our "slow" Internet too in a top global tech hub?
Original review:
Not for North American customers. Please put a disclaimer that the speeds are unusable and should not be sold to people in countries outside of Eastern continental Europe and maybe central Europe.
I aimed for this to be my cloud backup #3. 2GB was estimated to upload between 90-120 minutes, no matter how long I waited.
The UK customer here is proof that being in Britain isn't close enough for the speeds to work. I thought that was a fluke. Got a lifetime deal via another website. It isn't a lifetime deal, or any deal, if I can't use the product. I'm requesting a refund from the third party website of purchase.
As someone who really gives a push to supporting businesses outside of the big tech names, this is heartbreaking your product doesn't work out.
I've been using Koofr for about two years now, mostly for backing up my photos and work stuff. I'm from Slovenia, so I originally wanted to support a local company.The best thing is definitely the privacy part and the fact that they don't scan files. The interface is clean and fast. I also connected my google drive account, which is very useful.
Update:Whoa, Koofr blames me for speed problems!? Do they think I'm a senile elderly person who doesn't know what high speed internet is? That I live in the countryside? We invented your apps over here in this part of the world you use on a daily basis... I've dropped you to one star over that and going through my review history like I'm a criminal on trial."Based on your other reviews it seems you may have a general issue with your internet providers international speeds. Sometimes contacting an ISP directly and asking why speeds to foreign locations are much slower than local services results in them fixing things, but they can be a hassle to deal with."In the middle of one of America's fastest high speed cities known for tech infrastructure, my speeds are lagging? Google chose this locale as one of the first cities entering the Wifi market! WE HAVE AN APPLE CAMPUS HERE AND OTHER MAJOR COMPUTER HQS!Yeah, I left a review for ONE EU based service with shoddy bad speeds for America. My other negative EU cloud service review was due to the file rejection in coding, not the speed which was fine. Yours does not work well outside of your region. I access UK file sharing regularly and my own daily cloud service as my #1 is IceDrive, a UK brand hosted there and Gibraltar.Blaming the customer is cheap. Yes, you attract other users from the USA, the Dale Gribble off "King of the Hill" types worried about data privacy. Data privacy has its value, but that's ALL you are getting for a customer base. Do not tell me your speeds are appealing to people with files other than sharing their kids' soccer games or doing something morally weird they can't upload on Dropbox.Would appreciate you quit making up stories on the spot, but yeah, I'll probably log in here and be shamed for wearing the wrong brand of clothes next? A user must be wearing the right denim when uploading to achieve optimum speeds?I told the Koofr team when they blamed my speeds to quit contacting me, and they keep arguing over e-mail it's my speeds post refund to prove me wrong like they're making a living off customer blaming, so I am sending my complaints with their correspondence to StackSocial's support team. Apple doesn't run a company like this. Koofr, you want to succeed in America? Please fix your speed issue, stop blaming customers, and learn to respect boundaries. I'm more upset at all that, not that I needed a refund.The refund was processed by StackSocial not Koofr, like they make it look here anyway. Koofr had 0% input in processing it. I made them aware of my desire for one, that was all, as a backup plan if StackSocial didn't process it right away.The other disgruntled speed person here on TrustPilot is UK based. Are you going to next say that customer isn't getting good speeds from being in the USA with our "slow" Internet too in a top global tech hub?Original review:Not for North American customers. Please put a disclaimer that the speeds are unusable and should not be sold to people in countries outside of Eastern continental Europe and maybe central Europe.I aimed for this to be my cloud backup #3. 2GB was estimated to upload between 90-120 minutes, no matter how long I waited.The UK customer here is proof that being in Britain isn't close enough for the speeds to work. I thought that was a fluke. Got a lifetime deal via another website. It isn't a lifetime deal, or any deal, if I can't use the product. I'm requesting a refund from the third party website of purchase.As someone who really gives a push to supporting businesses outside of the big tech names, this is heartbreaking your product doesn't work out.
I bought the lifetime subscription about 6 weeks ago. So far everything is working well. Upload and download speeds are good. The user interface is easy to understand. Another good thing is that I can connect my Koofr cloud to Gdrive, which makes it easy to transfer files.
This is an edited review based on the information obtained from Koofr:I bought Koofr Cloud because it seems to be the most reliable service. pCloud keeps losing my files, and I have no way to recover them (business files, for example). Other companies have a bad reputation, also associated with losing files. My purpose was to transfer from pCloud to Koofr, having a more reliable cloud service that doesn't have indications of losing files from users. However, what I noticed is that Koofr doesn't operate as I would expect. According to what I learned:You must remove your files and folders from the “Sync” folder in order to save storage from your laptop. However, the sync option is activated by default when you upload their app. What does this mean? You are using their app in sync mode, and when you move your files to another folder, they remain in the cloud and vanish from your laptop. Here’s the problem I have with that: I can’t access the same files from my laptop, unless I go through their website. That is not practical for someone who uses a cloud service on a daily basis.I also can’t understand why they would want to keep the cloud service in Sync mode. That may be useful for people who want to have everything on their desktop. But pretty soon, you run out of storage on your computer. I truly wanted this service, and I wanted to trust Koofr. However, their replies showed me stubbornness. Although they explained patiently and quickly enough (despite not giving you a clear option on their app or website for customer service, which I had to find on my own using AI systems), what I noticed is that they have no interest whatsoever in altering their procedures. Their correct answers should be: “We are taking that into consideration for our future updates.” But instead, they asked me to move files around between folders, which doesn’t make my life any easier or justify having the service they provide.In contrast, another cloud service I purchased recently, to replace pCloud (which is truly based on false advertisement and doesn’t protect anything), was clear enough in telling me about their recent updates without trying to justify their previous limitations and bad reviews. I felt much safer in trusting a company that admits its mistakes and works towards improving itself. Not only that, they offered me a special deal to keep me as their client.I had mentioned this previously and I mention it again: Sending users to Reddit to find answers or making them talk to an AI is not the way. I understand many companies are doing this now but it’s truly disrespectful to the user. At least, there should be a direct contact option next to the chatbot. That isn’t complicated to do.What I was looking for was a cloud service that truly saves storage from my laptop while operating like an external drive. Not a sync system. Koofr focuses too much on syncing files. That is great for people who want a messy desktop. Not people like me, who want to see their desktop clean.I appreciate the explanations that Koofr has provided me here and through email. I am also grateful to their wonderful and reliable service. I also appreciate that Koofr was quick to refund and even warned me about the files I had already uploaded in order not to lose them. I may in the future buy their service if they take what I mentioned into consideration and have a look at what pCloud and Internxt are offering users and why they do things the way they do. It is in consideration of all of that that I am changing my previous review. Still, although I really wanted the Koofr service, it is not something I see helping me in my businesses. The Koofr package I bought offers 1TB of storage. My laptop has 500GB. So, basically, I can only copy about 400GB to Koofr while keeping my laptop super slow in their default sync mode. The other option is to keep moving files around, which makes it too complex to operate directly with the same files.
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Koofr is a secure, private and easy to use cloud storage. Backup, sync, share and receive files, photos and videos, collaborate with others on documents in real-time, transfer media files from Facebook and Instagram, and maintain complete privacy while doing that - Koofr doesn't use trackers, cookies nor ads. For extra layer of privacy, use Koofr Vault, open source add-on with client-side encryption. Files are safely stored in highly secured datacenters in European Union.
Koofr has a wide range of affordable plans for every need, from free 10GB account to paid 20TB, plus a loyalty discount.
The files on Koofr are accessible anytime, anywhere and from any device. Koofr comes in a variety of desktop (Windows, Linux, Mac, WebDAV, rclone) and mobile apps (Android, iOS and Huawei).See more
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