I am writing this review to caution others to exercise extreme care when dealing with this company. Our experience was quite negative due to their sales tactics and questionable business integrity.
We felt pressured into making a purchase by a "sale ending in 10 minutes" countdown on their site. Before buying, we specifically asked their chatbot about any airline restrictions for our flight. The chatbot clearly stated there were "no known restrictions with any airlines." Relying on this information and the urgency of the timer, we went ahead with the purchase.
Shortly after, we checked with our airline and discovered the product was actually prohibited. Further investigation revealed that our airline was listed on their own "known restrictions" page—indicating that their chatbot provided misleading information to secure a sale.
When we reached out for a refund due to this misleading guidance, they refused. They cited a "no refunds/store credit only" policy, despite the error being entirely their responsibility. We had to escalate the issue to the Ombudsman, who instructed this company to issue a refund for misleading conduct.
To make matters worse, even after the Ombudsman directed them to refund our money, they still did not reimburse the postage and packaging costs. This is incredibly disappointing, especially since the purchase was made based on incorrect information.
Lastly, we noticed the same "countdown timer" on the item again, suggesting that the "urgent sale" is merely a manipulative tactic to rush parents into buying. Very disappointing behavior from beginning to end.
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Kooshy Kids: Enhancing Family Travels One Journey at a Time
At Kooshy Kids, we understand that traveling with children can be both a joy and a challenge. That's why we've dedicated ourselves to designing products that make journeys more comfortable, enjoyable, and stress-free for the entire family. From our acclaimed Kooshion and Kooshy Kloud to a diverse range of travel accessories, our mission is to make every trip feel like a breeze.
We value our community of travelling families and are always eager to hear from you. Your feedback drives our innovation, and your stories inspire us. Share your Kooshy Kids experience on Trustpilot and help us continue to elevate family travel for everyone.
Remember to check our list of approved airlines on our website before purchasing from us. If you are refused use on an approved airline, we will give you a refund.
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