As a returning customer, I am frustrated with the level of service I’ve encountered. I paid in full for my order on 8 November, and as of 13 January 2026, I still have not received my two cushions. I reached out to customer service multiple times starting on 21 December. Each time, I was told they would check with their fulfillment team and get back to me, but no one ever followed up. I sent three follow-up emails a week apart, yet received no meaningful update or resolution. It’s disappointing and concerning how this situation has been managed, especially considering the order is over two months overdue. I expected significantly better communication and accountability from a service I previously trusted.
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Kooshy Kids: Enhancing Family Travels One Journey at a Time
At Kooshy Kids, we understand that traveling with children can be both a joy and a challenge. That's why we've dedicated ourselves to designing products that make journeys more comfortable, enjoyable, and stress-free for the entire family. From our acclaimed Kooshion and Kooshy Kloud to a diverse range of travel accessories, our mission is to make every trip feel like a breeze.
We value our community of travelling families and are always eager to hear from you. Your feedback drives our innovation, and your stories inspire us. Share your Kooshy Kids experience on Trustpilot and help us continue to elevate family travel for everyone.
Remember to check our list of approved airlines on our website before purchasing from us. If you are refused use on an approved airline, we will give you a refund.
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