The ground staff at the check-in area were extremely unhelpful. On December 15, 2025, I had a flight to Singapore via Seoul, and the staff refused to accept our official Singapore arrival cards. We were detained for an hour, jeopardizing our flight. Despite explaining the urgency, they moved at a painfully slow pace, passing our documents around without any clear communication. Even with my travel agent on the phone confirming the validity of our documents, they stubbornly declined to accept them. Their behavior felt dismissive and discriminatory, particularly towards me as an Asian traveler. In stark contrast, immigration at a different airport accepted our documents without hesitation. This experience highlighted a severe lack of professionalism and knowledge on their part.
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Korean Air Lines Co., Ltd.,
