Review Time
The personnel in the bag drop area displayed discriminatory behavior, especially targeting individuals who appeared Indian. They asked these customers to stand apart after checking in their bags, claiming it was for scanning purposes. If scanning is necessary, it should apply to everyone, not just certain individuals. This kind of treatment is unacceptable and should not occur in any service environment.
The staff in the bag drop area displayed discriminatory behavior. They singled out individuals who appeared Indian, asking them to stand apart after checking in their bags under the pretense of scanning. If scanning is necessary, it should apply to everyone equally. It's unacceptable to let customers feel like they are being targeted. I've never faced such treatment with any other airline.
The ground staff at the check-in area were extremely unhelpful. On December 15, 2025, I had a flight to Singapore via Seoul, and the staff refused to accept our official Singapore arrival cards. We were detained for an hour, jeopardizing our flight. Despite explaining the urgency, they moved at a painfully slow pace, passing our documents around without any clear communication. Even with my travel agent on the phone confirming the validity of our documents, they stubbornly declined to accept them. Their behavior felt dismissive and discriminatory, particularly towards me as an Asian traveler. In stark contrast, immigration at a different airport accepted our documents without hesitation. This experience highlighted a severe lack of professionalism and knowledge on their part.
As long-time customers, we used to be satisfied with the airline, but recent experiences have been disappointing. After a long flight, we faced an excessive wait for our final leg home. When we requested to change to an earlier flight, we were quoted a hefty fee, despite many open seats. This feels like a deliberate tactic to exploit customers. After many years of loyalty, this will likely be our last flight with them.
After flying from Seoul to Jeju Island, I realized I left my passport on the plane. The staff at the service counter were incredibly helpful, taking my details and assuring me they would reach out once they found it. They called twice that same day to confirm they had located my passport and arranged for me to pick it up. Their efficiency and professionalism truly turned a stressful situation into a positive experience. I appreciate their excellent service!
I booked a flexible ticket for easy cancellation or date changes. However, when I tried to reschedule my flight, I was told I had already checked in, which was not the case according to my app. The customer service insisted on additional fees for changes, which was frustrating given the nature of my ticket. This experience was very disappointing.
As a senior citizen, I faced a distressing 14.5-hour flight on Korean Air. Despite my son being assigned an emergency exit seat due to his height, I was placed in a cramped middle seat far behind him, which heightened my anxiety. Even when I offered to pay for an empty seat next to him, the crew refused. I experienced severe discomfort, including chest pains, and received minimal assistance. The lack of accountability from customer service was infuriating. They provided contradictory responses and failed to acknowledge their errors. The treatment I received was disrespectful and dismissive. I cannot recommend this airline, especially for elderly travelers.
I purchased the in-flight Wi-Fi service, but it didn't work at all. When I reported the issue, the crew stated it was not their responsibility. After reaching out for a refund, I was told I had no grounds for one since I had connected. This experience was quite frustrating, and the overall service was lacking, with the crew's attitude bordering on rude.
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