As a senior citizen, I faced a distressing 14.5-hour flight on Korean Air. Despite my son being assigned an emergency exit seat due to his height, I was placed in a cramped middle seat far behind him, which heightened my anxiety. Even when I offered to pay for an empty seat next to him, the crew refused. I experienced severe discomfort, including chest pains, and received minimal assistance. The lack of accountability from customer service was infuriating. They provided contradictory responses and failed to acknowledge their errors. The treatment I received was disrespectful and dismissive. I cannot recommend this airline, especially for elderly travelers.
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Korean Air Lines Co., Ltd.,
