As long-time customers, we used to be satisfied with the airline, but recent experiences have been disappointing. After a long flight, we faced an excessive wait for our final leg home. When we requested to change to an earlier flight, we were quoted a hefty fee, despite many open seats. This feels like a deliberate tactic to exploit customers. After many years of loyalty, this will likely be our last flight with them.
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Korean Air Lines Co., Ltd.,
