They have some great products and I definitely urge you to try. They have a clear lack of customer support staff. Since once there is an incident (which there often is with carriers) they are like non-existent. They are totally off grounds. And its a shame cause its such a simple thing you process a refund for a non-delivery, but apparently they are still living in the 90's with their customer support. I have a non-delivery of mere 16 euros out of SEVERAL orders of +100 euros, no reply no thing. So also filed a chargeback claim. I guess their bank will be happy for them with all these chargeback claims that several people do. Such a shame for such a good company with good values and nice style.... but customer style, they got none.updated 28.10: Second order just arrived, and it seems they sent somebody elses order.. so now 100 euros to chargeback coming up because YOU DONT reply?? and you dont even pick up the phone?? what is this kind of company? You cant run an e-commerce business and totally neglect talking to customers?Update 07.11 I got hold of customer support on their german email NOT the email from their spanish website. The kind lady solved both incidents. I will buy again, but I really hope that Koro will learn something about their customer support, since it seems that to get an answer you have to rate them bad. What a waste.
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KoRo - Bestelle deine liebsten haltbaren Lebensmittel wie Superfoods, Trockenfrüchte, Nüsse, Samen, Mehle und mehr in Großpackungen.
